Return Policy

  • Before Shipment: Orders can be cancelled; full refund provided.
  • Post-Shipment: Cancellation is not possible once shipped.

Exchanges

  • Initiating Exchange: Contact us for size changes after receiving the product.
  • Process: Return the product → We verify → Exchange dispatched within 48 hours.

Returns

  • Return Window: 14 days from delivery.
  • Criteria: Product must be unused, in original condition and packaging.
  • Procedure: Contact customer service for return instructions and address. Proof of purchase required.

Additional Information

  • Custom Items: No refunds on custom-order/personalized items.
  • Shipping Costs: Covered by customer, unless error on our part.
  • Restocking Fee: None charged.

Refunds

  • Inspection and Notification: After return inspection, we notify you of refund status.
  • Processing: Refund within 3 business days to original payment method, if approved.

Refund Issues

  • Steps to Take: Check bank account → Contact credit card company → Contact bank.
  • Contact Us: If refund is delayed or missing after above steps.

DANDANG INNOVATIONS TECHNOLOGYCO., LIMITED
FLAT/RM 511,5/F,MING SANG INDUSTRTAL BUILDING19-21 HING YIP ST KWUN TONG KL
Email: info@cu-designer.com
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